Roisin’s Story – The Ennis Family Hub
I moved to the hub the day that it opened. Myself and my daughter were put in a room that accommodated the two of us, we were shown around by Novas staff and one of the staff actually came to the hotel where I was staying and collected myself and my daughter and all our stuff, which was really kind. We were shown our fridge, that was just for the two of us as there were five families and we each had our own fridge and a cupboard. There was a huge garden for the children to play in and a playroom for them also. There was two staff present that day and they were so kind and understanding of our situations and back stories. We were told the rules and regulations of the place that we all sort of came up with together.
As time went on we all grew comfortable with the staff and with each other. Any problems were aired at the weekly meetings we had. We were kept in the loop about what was going on in the council so we were never left in the dark about anything which wouldn’t have been the case if we were in a hotel. If there was a problem everyone was comfortable enough to go to the staff and talk and they would always give the best advice, I know I needed it the majority of the time. There were a few incidents that were resolved and everything just fell into place. While I lived in the hub, I had a course once a week in the morning and they were able to drop my daughter at school and get me there on time.
I recently got housed. I was able to get to the house viewing and the interview thanks to the staff. They also helped myself and my daughter to move in. Overall I had a great time in the hub, they took me and my daughter out of a hotel where she caught scabies at two years old. They helped me treat it and thought me a lot about keeping our bed linen clean. I have the staff at the HUB to thank for my house for myself and my daughter and I am truly thankful to them for everything they did for us.